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TrainingToday is a leading provider of online education programs for employees and supervisors. Each course in our extensive library addresses a specific topic with engaging and interactive presentations, delivering practical advice and clear instructions that trainees will remember long after the training is complete.

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Increase sales and marketing productivity, improve your management team’s effectiveness, and optimize your business strategy with the all-new TrainingToday library Boyens University: Productive Selling Zone.™

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The main objective of this session is to help you understand the importance of addressing sales objections.
The main objective of this session is to help you understand different types of buying behaviors and how to address them so you can align yourself with the buyer.
The main objective of this session is to help you understand the importance of cross-selling.
The main objective of this session is to help you understand the importance of figuring out who the decision makers are and empowering them.
The main objective of this session is to help you understand the importance of establishing your success formula.
The main objective of this session is to help you understand the importance of knowing when to walk away.
The main objective of this session is to help you understand the importance of outsmarting the competition.
The main objective of this session is to help you understand the importance of pipeline development.
The main objective of this session is to introduce you to Creating a Productive Selling Zone®.
The main objective of this session is to help you understand the importance of selling value and not selling price.
The main objective of this session is to help you understand different types of buying behaviors and how to address them so you can align yourself with the buyer.
The main objective of this session is to help you understand the importance of negotiation.
The main objective of this session is to help you understand the importance of uncovering need or being able to create a vision with a bias towards what your company does.
The main objective of this session is to help you understand the importance of weaving a web of influence.
The main objective of this session is to help you understand what buyers expect from salespeople.
The main objective of this session is to help you understand the importance of having winning RFP strategies.

Train your team to communicate more effectively with these courses on writing reports and e-mails, leading meetings, improving listening skills, handling tough conversations, communicating through social media, taking customer calls, and much more.

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The ability to write effectively is a skill every supervisor and manager needs to possess. Being able to express yourself clearly, accurately, and professionally in writing has a direct impact on your success. This training session on business writing is designed to review important writing techniques that can help you make the most of all your business communications.
The main objective of this training session is to help you improve your writing skills. By the time this session is over, you will be able to identify the characteristics of good business writing; use words for maximum impact; craft efficient sentences and paragraphs; and write more-effective business communications.
By the time the session is over, you will be able to communicate effectively before, during, and after a workplace emergency.
The main objective of this session is to help you communicate more effectively in the global workplace. By the time the session is over, you will be able to identify cultural differences, be respectful and tolerant, and avoid stereotyping, recognize how cultural context and other cultural issues affect communication in a global workplace, and overcome communication challenges.
The main objective of this session is to help you communicate effectively with your boss and senior management.
The main objective of this session is to help you communicate better with all generations in your workplace. By the time it's over, you'll understand what makes your fellow employees "tick" and be able to identify some of their characteristics; understand and respect your cross-generational coworkers; recognize some bad habits that could be creating conflict; enhance your communication skills on the job, and become familiar with some techniques to help you communicate better.
The objective of this training session is to teach you the basics of effective communication in the workplace. At the end of the training session, you will be able to identify the benefits of effective communication; recognize obstacles to effective communication; enhance your communication skill; and communicate more effectively on the job.
The main objective of this session is to help you understand the best ways to use social media in business communications. By the time it's over, you will understand how your use of social media both at and outside work can reflect on your employer; recognize effective use of social media in corporate communications; and see that actions taken in the workplace, even with personal electronic equipment, are covered by workplace rules.
The main objective of this session is to help you use meetings effectively to accomplish important goals. By the time this session is over, you will be able to plan meetings that achieve the best results; conduct meetings efficiently; and participate more effectively in other people's meetings.
Communication is the process by which people create and share information and ideas with one another in order to reach mutual understanding and get things done. Effective communication is the foundation of positive and cooperative working relationships. Managers and supervisors have positions as leaders in their workplace and need to be able to communicate effectively with employees, colleagues, and upper management.
Workplace meetings can be a productivity-killing, morale-busting, frustrating waste of time...or they can be a great way to communicate strategies, encourage new ideas, and inspire your workforce to new heights.
E-mail is an essential and influential component of business communication. It is used to conduct all kinds of business, from communicating with co-workers and colleagues to providing customer service to negotiating contracts and dealing with government regulators. The objective of this online e-mail best practices training course is to help trainees make the most efficient use of electronic correspondence. Trainees will learn how to write effective emails in the workplace.
The main objective of this session is to learn presentation skills and conquer the task of speaking in front of people. By the time this session is over, you will be able to deal with public speaking stress, prepare and deliver a presentation, and give your audience valuable information.
The main objective of this session is to help you learn to ask for what you need more effectively. By the time the session is over, you will know how to approach people effectively when asking for what you want; and use seven strategies to improve your chance of getting it.
The main objective of this session is to help you learn telephone etiquette. By the time the session is over, you will have the skills you need to project a professional impression on the phone, handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.
The main objective of this session is to help you improve your listening skills. By the time the session is over, you will benefit from improved listening and processing skills.
The main objective of this session is to help you communicate more effectively when you are giving direction and inspiring subordinates to deliver top performance. By the time this session is over, you will be able to understand the role top-down communication plays in effective supervision; identify strategies for improving top-down communication; and communicate successfully with employees in all work situations.

From crane rigging to power tool safety to fall protection, the NEW Construction Safety Library is the go-to resource for all construction employees. Choose a course and start covering your safety bases!

Click here for more information on this library.

This online aerial lift safety training course focuses on teaching employees about aerial lift safety on the job. Aerial lifts are extremely useful pieces of equipment and are commonly used in many industries. But this equipment can be hazardous to both operators and employees working nearby unless proper precautions are taken by all employees while at work.
This online arc flash safety training course will teach employees the hazards and risks of working on or near energized electrical equipment. It will also discuss the procedures for preventing an arc flash accident, and how employees can protect themselves from the hazards of an arc flash while at work.
This training session is about asbestos awareness. It is designed for employees who may contact or work near asbestos containing material (known as ACM), asbestos-containing building material (known as ACBM), or presumed asbestos-containing material (known as PACM), but do not disturb it as part of their normal work activities.
The main objective of this session is to help you prevent back injuries. By the time the session is over, you should be able to identify causes of back injuries; prevent back injuries; use proper lifting, load carrying, and unloading techniques to help protect your back; and think smart about your back and the importance of keeping it healthy.
The main purpose of this session is to familiarize you with basic first-aid procedures. By the time this session is over, you will be able to recognize the benefits of obtaining first-aid and CPR certification; identify proper procedures for a variety of medical emergencies; assist in administering first aid when a co-worker is injured; and do no further harm.
The main objective of this session is to make sure you work safely with batteries on the job. By the time the session is over, you will be able to identify battery hazards; understand how batteries work; charge batteries safely; assist in maintaining batteries properly; select appropriate PPE for battery maintenance; and follow proper emergency procedures.
Don’t miss this all-new TrainingToday course on the essentials of working safely with explosives and blasting guidelines. You’ll learn OSHA’s rules and how to keep you and your worksite out of harm’s way.
Do you know what NOT to do when working with a chain saw? Learn how to prevent injuries and comply with OSHA regulations with this all-new TrainingToday course on maintaining and using chain saws safely.
The main objective of this session is to make sure you understand our safety rules and policies so that you can avoid accidents and injuries while you are in our facility. By the time this session is over, you will be able to recognize the hazards of our workplace; understand emergency procedure and accident-reporting rules; follow safety policies and safe work practices; and avoid accidents and injuries in our facility.
This training session focuses on safe rigging for crane and derrick operations at construction sites. A critical job for the safety of any crane or derrick operation is rigging the load. Rigging is the most time-consuming of any crane operation and represents the greatest hazard potential. In this training session we'll cover the fundamentals of rigging cranes and derricks.
Do you know the signs of potentially dangerous damage to a dip tank? Are you wearing appropriate PPE when handling flammable liquids? With this all-new TrainingToday course, you'll learn precautions to protect health and safety.
Get a better understanding of the hazards of electricity, how to identify and avoid common electrical hazard exposures, and get tips for safe work practices.
Are you following preventative measures legally required for excavation work? Learn your employer's obligations and your responsibilities to ensure a safe working environment with this all-new course from TrainingToday.
This online safety training course will teach employees how to recognize fall safety hazards and identify when fall protection is needed, use basic fall protection systems, prevent objects from falling, inspect personal fall arrest systems, and rescue themselves and others from falls.
Este curso de entrenamiento en seguridad en línea enseñar a los empleados cómo reconocer los riesgos de caídas de seguridad y protección contra caídas identificar cuando es necesario, utilice los sistemas básicos de protección contra caídas, evitar la caída de objetos, inspeccionar los sistemas personales de detención de caídas, y rescatar a sí mismos ya los demás de las caídas.
The main objective of this session is to provide you with important information about your duties as a flagger and about temporary traffic control zone safety generally. By the time this session is over, you will be able to recognize the hazards of flagging; identify different sections of a temporary traffic control zone; understand the temporary traffic control plan and your responsibilities as a flagger; and use signaling devices effectively.
This online forklift safety training course will help teach forklift operators the characteristics of a forklift, including differences from driving a car, controls and instruments, motor operation including steering and other instructions, warnings, and precautions. Reckless driving presents a high risk with these heavy, delicately balanced vehicles. An improperly loaded or operated forklift can tip over, fall off a loading dock, drop a load, or collide with an object or person.
Are your employees in full compliance with OSHA standards for gas safety? With this all-new TrainingToday course, your employees will learn proper gas safety procedures and best practices to keep your operations in full compliance.
At the end of the training session, you will be able to understand lead hazards, exposure, and control, respiratory protection, medical surveillance, and so much more!
The main objective of this session is to review the requirements for successful confined space rescue operations. By the time the session is over, you will be able to recognize confined space hazards, plan for rescues, train and equip a rescue team, and identify the phases of a rescue operation.
This training session on permit-required confined spaces is designed for construction workers designated as attendants for these spaces.
This training session on permit-required confined spaces is for construction workers designated as authorized entrant. You know that construction sites change constantly as the work progresses.
There's a lot at stake with power tool safety. If you've ever actually witnessed a power tool accident, you don't forget it. Knowing how to work safely with power tools-saws, drills, sanders, grinders, etc.-is an extremely serious topic, because injuries from power tool accidents can be severe and permanent.
Working on a platform is just as safe as any day in the office, IF you follow proper safety procedures. Learn how to prevent, and if necessary, respond to emergencies, with this all-new TrainingToday course.
The costs of accidents from improper refueling can be monumental. While the financial costs can be huge, the cost of human life and to the surrounding environment can be irreparable. The safe refueling procedures covered in this TrainingToday course will help eliminate these costs.
Rough terrain forklifts are essential material handling equipment on many worksites. These powerful machines can handle very heavy loads and operate on all kinds of difficult terrain. Because of the nature of their work and the environments in which they operate, using rough terrain forklift can also pose numerous hazards. This online course will teach employees about the hazards and explain what you can do to prevent accidents and injuries when operating these lift trucks.
The Occupational Safety and Health Administration (OSHA) has developed scaffolding standards that set performance-orientated criteria that, when followed, will help protect you from scaffolding hazards such as falls, structural instability, falling objects, overloading, and electrocution. This online construction scaffold safety training course teaches employees the basic background for scaffolding safety.

This online trenching safety training session for the “competent person” is intended to provide a background of information on which to begin building the competent person’s experience. This course will teach employees to recognize the hazards associated with trenches and understand the protective systems for trenches and the hazards and prevention measures for the activities associated with excavation.

Get up to date on OSHA regulations for protecting the safety and health of underground construction workers.
Don't wait for an accident to implement proper welding and cutting safety procedures. Learn how to identify hazards and prevent fires and injuries with this all-new TrainingToday course. (Also available as an interactive course.)
Not only can working in extremely hot conditions be uncomfortable, it can also be hazardous if you don't take the right safety precautions. It is important to know how to protect both health and safety when working in hot conditions. The main objectives of this online safety training course are to teach employees how to safely work in extreme heat and reduce the risk of heat-related illness.
While being hot may sometimes be unavoidable, if you get too overheated and dehydrated, it could be downright dangerous.
Understand the leading causes of heavy equipment-related accidents, identify dangers associated with heavy equipment, and so much more.
Before you begin work near power lines, learn preventative measures to stay safe and get tips on what to do if there is an emergency with this all-new course from TrainingToday.
The main objective of this session is to provide you with the information you need to work safely outdoors. By the time the session is over, you will be able to identify outdoor hazards; take proper precautions to prevent injury or illness; and apply effective first aid in the event of an injury or exposure.

From crane rigging to power tool safety to fall protection, the new Construction Safety Library (Spanish) is the go-to resource for all construction employees. Choose a course and start covering your safety bases!

Click here for more information on this library.

This online aerial lift safety training course focuses on teaching employees about aerial lift safety on the job.
This online arc flash safety training course will teach employees the hazards and risks of working on or near energized electrical equipment.
This training session about asbestos awareness. It is designed for employees who may contact or work near asbestos containing materials.
The main objective of this session is to help you prevent back injuries.
The main purpose of this session is to familiarize you with basic first-aid procedures.
The main objective of this session is to make sure you work safely with batteries on the job.
Adherence to safety precautions is of upmost importance in every area of working with dangerous explosives, and safety precautions are strictly enforced by OSHA.
The main objective of this session is to give you information that will help you use chain saws safely.
The main objective of this session is to make sure you understand our safety rules and policies so that you can avoid accidents and injuries while you are in our facility.
This training session focuses on safe rigging for crane and derrick operations at construction sites.
The main objective of this session is to talk about the hazards of dipping and coating operations and the precautions you must take to protect your health and safety.
This session will help remind you how important it is to work safely near electrical equipment and to prevent injuries.
The main objective of this session is to help you learn how important it is to work safely in excavations or trenches.
Este curso de entrenamiento en seguridad en línea enseñar a los empleados cómo reconocer los riesgos de caídas de seguridad y protección contra caídas identificar cuando es necesario, utilice los sistemas básicos de protección contra caídas, evitar la caída de objetos, inspeccionar los sistemas personales de detención de caídas, y rescatar a sí mismos ya los demás de las caídas.
The main objective of this session is to provide you with important information about your duties as a flagger and about temporary traffic control zone safety generally.
This online forklift safety training course will help teach forklift operators the characteristics of a forklift, including differences from driving a car, controls and instruments, motor operation including steering and other instructions, warnings, and precautions. Reckless driving presents a high risk with these heavy, delicately balanced vehicles. An improperly loaded or operated forklift can tip over, fall off a loading dock, drop a load, or collide with an object or person.
The main objective of this session is to make sure you, as a construction worker, know the broad scope of gas safety and what is required to comply with the law.
El objetivo principal de esta sesión es enseñarle sobre la comunicación de riesgos. Al finalizar esta sesión, usted será capaz de reconocer las sustancias químicas peligrosas; entender los riesgos que representan; interpretar la información de las etiquetas de sustancias químicas; entender las hojas de datos de seguridad o SDS; protegerse de los riesgos físicos y de salud, y responder a las emergencias.
The main objective of this session is to discuss rough terrain forklift safety.
The objective of this training session is to protect your health and keep you productive.
The main objective of this session is to review the requirements for successful confined space rescue operations.

This online confined space safety training course will help you identify the hazards of permit-required confined space entry, including the signs, symptoms, behavioral effects, and consequences of hazard exposure of confined space entrants. This course is designed for Spanish speaking persons designated as attendants for permit-required confined spaces.

This online confined space training for entrants' course will teach Spanish speaking employees to recognize the hazards of confined space entry, including the signs and symptoms of exposure to hazards. The training course will also teach employees how to test and monitor for hazards including atmospheric dangers as well as how to work closely with the attendant to enable the attendant to monitor your exposure to dangerous situations.
There's a lot at stake with power tool safety. If you've ever actually witnessed a power tool accident, you don't forget it.
The main objective of this session is to talk about powered platform safety features and procedures.
The Occupational Safety and Health Administration (OSHA) has developed scaffolding standards that set performance-orientated criteria that, when followed, will help protect you.
The Occupational Safety and Health Administration (OSHA) has developed scaffolding standards that set performance-orientated criteria that, when followed, will help protect you from scaffolding hazards.
This online trenching safety training session for the "competent person" is intended to provide a background of information on which to begin building the competent person’s experience.
The main objective of this session is to help you understand the OSHA regulation for protecting the safety and health of underground construction workers.
The objectives of this session are to discuss important safety points about welding and cutting.
The objective of this online training course is for employees to review the hazards posed by cold conditions and learn valuable methods for preventing and responding to health or safety incidents.
Not only can working in extremely hot conditions be uncomfortable, it can also be hazardous if you don't take the right safety precautions.
A construction site is an inherently dangerous workplace. You must pay attention not only to what you are doing but also to what other workers around you are doing.
Before you begin work near power lines, learn preventative measures to stay safe and get tips on what to do if there is an emergency with this all-new course from TrainingToday.
The main objective of this session is to provide you with the information you need to work safely outdoors.

The Customer Service Training Library includes everything you need for your customer service team to provide world class service. In today’s competitive environment, it is more important than ever to create a strong service culture supported by skills to build loyal relationships with your customers and a better working environment for your employees.

Click any course title below to view a full description and preview the training experience.

Click here for more information on this library.

The ability to write effectively is a skill every employee should possess. Even if they are called on to write only the occasional e-mail message, being able to express ideas clearly, accurately, and professionally in writing is an important job skill. More important, if employees communicate with customers in writing, what they write—and how they write—is a reflection not only of their own professionalism but also of the employer and its products or services.
Coaches play a very important role in the success of a sports team. They develop and motivate players. They work hard to bring out the best in each player and to unify their players into a winning team. Coaching in the workplace has basically the same purpose and involves similar techniques.

This course on coaching for superior employee performance addresses effective techniques you can use every day to coach your employees.

Conflict is a normal part of life. Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those caught up in the conflict. This online conflict resolution training course teaches conflict management and conflict resolution skills and techniques that can be used to manage workplace conflicts more effectively.
To work effectively with customers and provide the kind of service that builds long-lasting relationships, customer service representatives need to connect with their customers. The objective of this online customer service training course is to focus on how to connect with customers. At the end of the training session trainees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful
To exist, every business needs customers. To thrive, businesses need repeat and loyal customers. This means that all supervisors and employees must be able to provide excellent customer care to external customers and to the people within the organization who provide service to customers. The objective of this online customer service training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers.
Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers.
Effective workplace communication is the foundation of positive and cooperative working relationships. The objective of this online employee communication training course is to teach employees the basics of effective workplace communication. At the end of the course, trainees will be able to understand the benefits of effective workplace communication, recognize obstacles to effective communication, enhance communication skills, and communicate more effectively on the job.
E-mail is an essential and influential component of business communication. It is used to conduct all kinds of business, from communicating with co-workers and colleagues to providing customer service to negotiating contracts and dealing with government regulators. The objective of this online e-mail best practices training course is to help trainees make the most efficient use of electronic correspondence. Trainees will learn how to write effective emails in the workplace.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this online customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaint
To be successful and profitable, any business must keep satisfying their customers so that they keep coming back to do business. Loyal customers are the core of every business. The objective of this online customer loyalty and retention training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it.
This online time management training course teaches employees how to gain control over their time so that they can work more efficiently and productively.
Providing superior customer service means meeting customers’ needs by providing them with the products and services they want or by providing effective solutions to their problems. In order to do that, customer service, customer care, and call center representatives must be able to accurately and completely identify customers’ needs. The objective of this online customer service training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At
Successful customer service representatives are knowledgeable, efficient, and professional. But there’s another essential ingredient, and that’s a positive attitude. The main objective of this online customer service training course is to offer ways customer service representatives can maintain a positive attitude to improve customers’ experience. At the end of this online customer service training course trainees will be able to recognize the value of a positive attitude, understand how to main
Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. As important as that is, it's just not enough to really connect with customers and make them feel like we make that extra effort just for them, because they really are very important to us. When customers get that feeling from doing business with us, they want to come back and deal with us again so that
This course helps trainees with a better understanding of the concept of motivation - this means more than just knowing a definition. It also entails knowing some of the qualities of motivation and thinking about how motivation relates to the health of your workplace.
Telephone skills are among the most important competencies customer service representatives need to be effective in their jobs and satisfy customers. The main objective of this online customer service training course is to cover the basic phone skills needed to be a successful customer service or call center representative. At the end of this course, trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities t
This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. ”Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems, and, consequently, be more empowered and successful at work.
This online stress management training course helps employees better manage stress. Too much stress is one of the most common causes of health problems. It can also cause mental distress that leads to serious illness and to distractions that can jeopardize safety on and off the job. This course helps trainees identify the causes of stress, recognize the different types of stress, understand how stress affects them, and manage stress effectively both on and off the job.
During this session we’ll learn about what causes stress, how much is too much, and lots of things you can do to make it more manageable for you.
Teams can be an extremely effective way to get important work done. They make use of the diverse skills, knowledge, and experience of team members to produce results that a single person working alone would be unable to achieve. The main objective of this online teambuilding training course is to explain how to build strong, effective teams in your workplace. This course will teach employees to recognize the value of teamwork and identify the characteristics of an effective team.
Listening effectively to customers plays a powerful role in successful customer service and customer retention. The objective of this online customer service training course is to give customer service and call center representatives the basic skills they need to become good listeners.
Repeat customers are the core of most businesses. Customer service representatives are a key ingredient in turning satisfied customers into repeat customers by the quality of the service they provide. The objective of this online customer service training course is to emphasize the importance of repeat customers and offer ways to build long-lasting relationships with clients.

The Environmental Compliance Training Library includes everything you need to understand and increase awareness of environmental management practices and ensure compliance with national EPA, and local state environmental rules and regulations.

Click any course title below to view a full description and preview the training experience.

Click here for more information on this library.

This training session is about asbestos awareness. It is designed for employees who may contact or work near asbestos containing material (known as ACM), asbestos-containing building material (known as ACBM), or presumed asbestos-containing material (known as PACM), but do not disturb it as part of their normal work activities.
This session will discuss emergency response responsibilities that meet the U.S. Environmental Protection Agency guidelines for employees (Class C operators) at facilities with underground storage tanks.
The main objective of this session is to prepare you for EPA Inspections. By the time this session is over, you should be able to identify federal and state environmental laws and public acts authorizing inspections; recognize basic features of media-specific and multimedia inspections; interact effectively with government agencies; understand the inspection process; and obtain the best possible outcome from an EPA inspection.
This training session will teach you to recognize and identify hazardous materials; understand HAZMAT container markings, labels, and placards; load and unload hazardous materials safely; use protective procedures and equipment; avoid accidents with hazardous materials; respond to an emergency; and recognize and respond to security threats.
When you have completed this training session, you will understand federal guidelines for container storage of hazardous waste at generating facilities; recognize and be ready to follow safe practices for managing hazardous waste containers; understand why it is important to segregate certain hazardous wastes; know what to look for in inspecting hazardous waste areas at the facility, and you will know more about how to minimize wastes.
The main objective of this session is to familiarize you with the facility's waste management program and emergency procedures. By the time this session is over, you will be able to understand the facility's hazardous waste management waste processes and procedures as they relate to your job; comprehend the facility's waste acceptance procedures; know equipment maintenance requirements; and identify personal protective equipment (PPE) required for your job and how to use it properly.
This session is about safely and correctly working around hazardous wastes. It covers the basics of hazardous waste management for all workers who handle hazardous wastes.
Any generator who offers hazardous wastes for transportation for off-site treatment, storage, or disposal must prepare a manifest using a U.S. Environmental Protection Agency (EPA) Uniform Hazardous Waste Manifest (federal form 8700-22). Regulations regarding hazardous waste manifests are found at 40 CFR 262 Subpart B. Training is necessary to ensure compliance.
The main objective of this session is to help you understand the record-keeping requirements of the federal hazardous waste regulations. By the time the session is over, you will be able to understand the importance of keeping accurate records; comprehend record-keeping requirements of the hazardous waste regulations; identify which records must be kept; and know how long to retain records.
The main objective of this session is to help you understand how hazardous wastes can get into your body so that you can avoid harmful exposures. By the time the session is over, you will be able to understand the potential health effects of exposure to hazardous waste; identify the four primary routes of exposure; recognize symptoms of exposure; prevent exposures; and administer effective first aid in the event of an exposure.
This slide show will focus on emergency response procedures required under EPA Regulation 40 CFR 265.16 and 40 CFR 262.34(a)(4) for personnel at large quantity generators (LQGs) and hazardous waste treatment, storage, and disposal facilities (TSDFs). The slideshow also applies to small quantity generators (SQGs), though SQGs are not required to have formal written training programs for their employees.
The main objective of this session is to discuss the health effects of hazardous wastes and the precautions you must take to prevent harmful exposures. By the time the session is over, you will be able to identify hazardous waste health effects; recognize routes of exposures; know how to get information to protect your health; identify personal protective equipment (PPE) required for your job; understand proper hygiene practices and decontamination procedures; and employ correct first aid.
The Department of Transportation (DOT) requirements at 49 CFR 172.174 Subpart H are designed to enhance the security of hazardous materials transported in commerce. As part of these requirements, shippers and carriers of certain hazardous materials must develop and implement security plans. Also, all shippers and carriers of hazardous materials must ensure that their employee training programs include a component on security.
By the end of the training session, trainees will: Be aware of the safety, environmental, and health threats posed by hazardous wastes at the worksite; know where to find additional information about hazardous wastes and other materials; understand the medical surveillance requirements in force at the worksite and know why they are important; understand and be prepared to consistently follow the work practices and procedures designed to eliminate or reduce risks of an accident or incident.
By the end of the training session, trainees will be able to: understand your role as a first responder and the company’s emergency response plan; identify hazardous substances and know the risks associated with them if they are released or spilled; recognize a hazardous release or spill and potential outcomes; report the spill or release by calling for help, notifying others of the chemical spill or release, and helping coordinate an evacuation of the area.
This training session will help you be able to know potential workplace lead exposure hazards; understand the health hazards and symptoms of lead exposure; know the permissible exposure limits; understand what medical surveillance is required; and know what air monitoring is and why it's required.
The main objective of this session is to learn the hazards of metalworking fluids and steps you can take to reduce your exposure to them. By the time this session is over, you will be able to recognize signs of unsafe fluid; identify metalworking fluid hazards; use engineering controls effectively to reduce exposure risks; and take all other necessary precautions to protect your health and safety.
This online safety course will teach employees about the hazards of mold both in the workplace and at home. We will learn how to detect mold, where to find it, the health hazards and symptoms of mold exposure, how to clean up minor mold contamination, and how to prevent mold from growing.
Personal protective equipment, or PPE, provides a barrier between you and the hazards of your job. The right PPE, properly used and maintained, can protect you from the hazards involved in the emergency response tasks you perform—and it can help ensure that you are able to go home safe and healthy at the end of your shift.
This online safety training course about personal protective equipment (PPE) is designed to teach supervisors and facility managers to conduct hazard assessments and to select the appropriate personal protective equipment for employees on the basis of the hazard assessments. By the end of the training session, supervisors will understand how a PPE hazard assessment is conducted.
Chemical reactions can be extremely hazardous if they are not thoroughly understood and controlled. When intentional or unintentional reactions get out of control, they can result in fires, explosions, or releases of toxic fumes or gases. Employees could be injured—or even killed—as a result of an uncontrolled chemical reaction. This session shows how to safely manage reactive chemicals to prevent accidents.
By the end of the training session, you will be able to identify the dangers of extremely hazardous chemicals present in your facility; safely follow standard operating procedures; avoid or correct hazards and unsafe conditions; and respond to emergencies.
The overall goal of this training is to prevent serious material accidents that may cause injury to you and impact public health and the environment. By the end of the training session, you'll be able to understand what a Risk Management Program is, identify the inherent dangers of highly hazardous materials present in your facility, and follow standard operating procedures safely.
The overall goal of this training is to prevent serious accidents that may cause injury to you and impact public health and the environment. By the end of the training session, you'll be able to avoid or correct hazards and unsafe conditions; respond to emergencies; understand the importance of site security; and know the basics of controlling hazardous energy (lockout/tagout) and permit-required confined spaces.
We use many different chemicals in the workplace. We need them to produce our products and do our jobs. But often these materials can be hazardous to health and safety unless we take proper precautions when handling them. This session will discuss the steps you can take to handle the materials you work with safely so that you can prevent accidents, injuries, and illness.
In this session, you'll learn key terms, such as "conservation" and "sustainability"; energy conservation and why it is important; facts about energy use, including non-electrical energy; costs of using and wasting energy; and tips, strategies, and opportunities for saving energy.
This session will discuss the prevention and control of oil spills, and measures to prevent oil from getting near water, including groundwater. Facilities are required by the U.S. Environmental Protection Agency to develop a Spill Prevention, Control, and Countermeasures Plan—or SPCC Plan. We’ll review the SPCC Plan and policies for preventing and controlling spills.
By the end of this presentation, you will understand your responsibility to create and maintain a compliant SWPPP and to obtain the necessary permit, and conduct required monitoring; keep proper records, and provide an annual report to EPA; train employees identified in the SWPPP; identify stormwater pollution and sources, implement best management practices, or BMPs, conduct required inspections; and respond effectively to spills.
In this session, you will learn about sustainability; what a "real" paperless office is- fact or fiction; the environmental costs of paper production and waste; the economic costs of waste paper; and "best practices" to save you paper, ink, and money.
This presentation covers the employee training requirements for large and small quantity handlers of universal wastes. It does not address all the requirements for universal waste transporters or destination facilities.
By the end of the session, you should understand the meaning of conservation and sustainability; water conservation; some facts about water use and pollution; the environmental and economic costs of water use and pollution; and useful tips, strategies, and opportunities to improve water use.
This session covers corrosive materials. Corrosives are hazardous materials that can cause serious health problems if you fail to take proper precautions. Corrosives can also be safety hazards. Some are flammable and others can cause explosive reactions. Strong corrosives can react with all kinds of materials—even metal. To prevent accidents and injuries, you need to know how to work safely with corrosives.
Pesticides help us protect plants so that they can grow strong and healthy. We depend on pesticides to help us grow most of the fruits and vegetables we eat. But although pesticides are an essential part of modern agriculture, they can also be hazardous unless they are used properly. If you handle pesticides on the job or work in areas where pesticides are used, you need to know the precautions you must take to protect your health and safety.
This presentation is focused on the hazards of organic solvents, which are a dangerous group of solvents that can be hazardous to your skin and other organs of your body.

This library consists of a series of environmental training sessions that give an overview of the regulations. The sessions are geared toward environmental managers who need to know the nuts and bolts of the regulations, in addition to the training requirements.

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This session covers the requirements of the U.S. Department of Transportation’s, or DOT’s, hazardous materials regulations (49 CFR 171-180). DOT specifies requirements for the safe transportation of hazardous materials, often referred to as hazmat, in commerce by rail, aircraft, vessel, and motor vehicle. DOT has general requirements for the loading, unloading, handling, and storage of hazardous materials as well as specific mode-of-transportation requirements.
By the end of this presentation, you will understand your responsibility to provide an SPCC plan that includes required inspections, employee training, adequate facility security, spill prevention procedures, spill countermeasures, spill reporting procedures, emergency response plans; and provisions for periodic plan review and amendments.
This presentation covers universal waste requirements for small and large quantity handlers (40 CFR 273). Universal wastes are regulated by the U.S. Environmental Protection Agency, or EPA. In the past, the federal rules required businesses to manage those wastes now deemed by EPA to be “universal wastes” as hazardous wastes. EPA found that the hazardous waste management rules were a “major impediment” to national collection and recycling campaigns for batteries, pesticides, and thermostats. EPA
This presentation covers basic employee training requirements for employees involved in hazardous waste management. The Resource Conservation and Recovery Act, or RCRA, authorizes the Environmental Protection Agency, or EPA, to regulate hazardous waste from generation to disposal. Facilities that generate, transport, treat, store, or dispose of hazardous waste are subject to the waste management rules promulgated under Subtitle C of RCRA.
OSHA's HazCom Standard for material safety data sheets requires that you provide an MSDS program that includes an accessible, backed up MSDS system, MSDS updates and retention procedures, employee training, and compliance with OSHA's HazCom Standard.
By the end of this presentation, you will understand your responsibility to create and maintain a compliant SWPPP and to obtain the necessary permit, and conduct required monitoring; keep proper records, and provide an annual report to EPA; train employees identified in the SWPPP; identify stormwater pollution and sources, implement best management practices, or BMPs, conduct required inspections; and respond effectively to spills.

TrainingToday's Food Service Safety library gives employees and supervisors the skills they need to maintain a clean, healthy and productive food service environment, all while minimizing risks for expensive workers’ comp claims. From sanitation to inspections to employment laws, this suite of courses covers those food service danger-zone areas that can lead to expensive problems if not constantly addressed.

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The main objective of this session is to review what to expect from a food service inspection of your establishment. By the time the session is over, you should be able to understand the purpose of food service inspections; identify different types of inspections; know what inspectors look for; prepare effectively for food service inspections; act appropriately during an inspection; and help ensure a successful outcome without violations.
The main objective of this session is to make sure you know how to keep your establishment clean and sanitary. By the time the session is over, you should be able to understand why cleanliness and sanitation are essential in food service; maintain good personal hygiene; identify the characteristics of a clean and sanitary food service establishment; know what to clean and sanitize and how to do it; and prevent pest infestations.
The main objective of this session is to make sure you know how to store all kinds of food safely. By the time the session is over, you should be able to understand why proper food storage is important, know how to store food safely, and identify safe storage times for refrigerated, frozen, canned, and packaged dry food.
The main objective of this session is to make sure that you follow safe temperature guidelines for food. By the time the session is over, you should be able to identify hazards of failing to store, prepare, or serve food at the right temperature; understand the food danger zone and why it is important; know when and how to use a food thermometer; receive and store food safely; cook food to the proper temperature; thaw foods safely; and understand the basics of hot and cold holding.

OSHA's Hazardous Waste Operation and Emergency Response Standard (HAZWOPER) calls for rigorous and ongoing employee training. TrainingToday's HAZWOPER training library delivers everything you need to meet those requirements, with 17 individual easy-to-administer courses from PPE to Spills Clean-up to Reporting Requirements and more. Simply assign courses appropriate to individual employee responsibilities and TrainingToday takes care of the rest. Courses are compliant with new GHS standards.

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This online safety training course will teach employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.
This online safety training course will teach employees about what causes a fire, what fire extinguishers do, how to use an extinguisher, and different fire suppressant materials that can be used in case of a fire emergency.
Are your employees prepared for GHS compliance? In this session, your trainees will learn how to recognize hazardous chemicals, understand the risk they pose, interpret the information on chemical labels, understand safety data sheets (SDS), protect themselves from physical and health hazards, and respond to emergencies.
By the time this session is over, you will be able to understand the importance of spill cleanup; know how to prepare for spills in case they occur; know the procedures of containing and cleaning spills; and understand the importance of monitoring the air before the cleanup process.
This session is about safely and correctly working around hazardous wastes. It covers the basics of hazardous waste management for all workers who handle hazardous wastes.
This slide show will focus on emergency response procedures required under EPA Regulation 40 CFR 265.16 and 40 CFR 262.34(a)(4) for personnel at large quantity generators (LQGs) and hazardous waste treatment, storage, and disposal facilities (TSDFs). The slideshow also applies to small quantity generators (SQGs), though SQGs are not required to have formal written training programs for their employees.
By the end of the training session, trainees will: Be aware of the safety, environmental, and health threats posed by hazardous wastes at the worksite; know where to find additional information about hazardous wastes and other materials; understand the medical surveillance requirements in force at the worksite and know why they are important; understand and be prepared to consistently follow the work practices and procedures designed to eliminate or reduce risks of an accident or incident.
The main objective of this session is to teach about the process of decontamination. By the time this session is over, you should be able to know how to plan and prepare for the decontamination process; understand and know the steps of donning personal protective equipment, or PPE; understand and know the steps of doffing PPE; and understand methods and procedures of safe decontamination and their importance.
By the end of the training session, trainees will be able to: understand your role as a first responder and the company’s emergency response plan; identify hazardous substances and know the risks associated with them if they are released or spilled; recognize a hazardous release or spill and potential outcomes; report the spill or release by calling for help, notifying others of the chemical spill or release, and helping coordinate an evacuation of the area.
The main objective of this session is to inform you about the HAZWOPER medical surveillance program. By the time the session is over, you should be able to identify the purpose of HAZWOPER medical surveillance; understand medical surveillance procedures and your role in the program; and participate effectively in the medical surveillance program to protect your health.
By the time the session is over, you should be able to know and use safe work practices; identify physical hazards at your work-site; recognize when your work-site contains unsafe conditions; recognize when you are committing unsafe acts; understand how engineering controls can improve safety; understand OSHA requirements; take measures to prevent accidents and illness by properly protecting yourself; and understand the risks of working in confined spaces.
By the time the session is over, you will be able to understand the terms and definitions of toxicology and explain risks of hazardous materials; be familiar with the different types of hazardous materials and how they are classified; and know how to read product labels on containers with hazardous materials and recognize the symbols on placards attached to dangerous goods.
Personal protective equipment, or PPE, provides a barrier between you and the hazards of your job. The right PPE, properly used and maintained, can protect you from the hazards involved in the emergency response tasks you perform—and it can help ensure that you are able to go home safe and healthy at the end of your shift.

This online respiratory protection safety course is designed to help protect employees from the effects of airborne hazardous substances in the workplace. This course will teach employees to identify the hazards of airborne contaminants, identify and use appropriate respiratory protection, recognize the limitations and capabilities of respirators in our workplace, and inspect, maintain, and store respirators.

We use many different chemicals in the workplace. We need them to produce our products and do our jobs. But often these materials can be hazardous to health and safety unless we take proper precautions when handling them. This session will discuss the steps you can take to handle the materials you work with safely so that you can prevent accidents, injuries, and illness.
By December 1, 2013, employers must train their employees how to read and interpret the new safety data sheets (SDSs). Many employers will go through a phase-in period where both MSDSs and SDSs will be present in the workplace. This situation is acceptable to OSHA, and employers will not be required to maintain two sets of MSDSs and SDSs for compliance purposes.
The main objective of this session is to help you work more safely with flammable liquids. By the time the session is over, you will be able to understand what a flammable liquid is; identify flammable liquid hazards; take proper precautions when storing, dispensing, and handling flammable liquids; prevent fires, explosions, and exposures; and know what to do in an emergency involving flammable liquids.

TrainingToday's Hospitality Library provides employers in the Lodging, Food Service, and Tourism industries with a complete suite of training course for employees at all levels of guest services. From restaurant server basics to cash-handling essentials, alcohol rules to laundry room safety, we've got the quick and easy courses you need to keep customers coming back again and again, workers' comp claims under control, and your hospitality organization in compliance with employment laws.

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This online back safety training course helps employees and employers understand how back injuries occur and how to prevent them using good ergonomic practices. The course highlights proper lifting, load carrying and unloading techniques, and tips to help encourage thinking about back safety at work, thereby helping employees maintain a healthy back.
This online back safety training course in Spanish will help Spanish-speaking employees and employers alike to understand how back injuries occur and how to prevent them. The course highlights proper lifting, load carrying, and unloading techniques and tips to help intelligent thinking about back safety at work. This back safety training course discusses one of the most common workplace injuries and what can be done to help prevent back injuries.
This online bloodborne pathogen safety training course will teach employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect themselves from exposure through prevention and by following certain procedures if exposed and how to respond.
This online bloodborne pathogen safety training course in Spanish will teach Spanish-speaking employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach Spanish-speaking employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect themselves from exposure through prevention and by following certain procedures.
Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers.
Diversity in the workplace means having a group of employees with a wide range of different backgrounds in terms of race, age, gender, and other characteristics. This online diversity training course will teach employees to support diversity in the organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy.
This training presentation will explain how you can support diversity in our organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy.
This online safety training course will teach employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.
This online safety training course will teach Spanish-speaking employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.
The main objective of this session is to provide you with information that will help you successfully plan events. By the time the session is over, you will be able to identify basic elements in the planning process; employ effective planning strategies; overcome problems; and plan successful events.
The main objective of this session is to learn how to keep food safe and prevent food poisoning. By the time this session is over, you will be able to identify food-borne hazards; follow washing and hygiene rules; handle food service items safely to prevent contamination; receive, store, and cook food properly; cool, thaw, reheat, and dispose of food safely; and wash dishes and equipment correctly.
The main objective of this session is to help you maintain high quality front desk operations. By the time the session is over, you will be able to interact efficiently and effectively with guests; provide the highest quality service; handle all your duties professionally and successfully; resolve any problems or complaints quickly and cordially; and encourage guest satisfaction and loyalty.
The main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to understand the importance of guest management; identify requirements for effective guest management; integrate guest management responsibilities into your job; and assist the organization in managing guests well to assure satisfaction and loyalty.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this online customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaint
The main objective of this session is to help you handle money correctly on the job. By the time the session is over, you will be able to understand why handling money properly is important; avoid money-handling errors; follow money-handling procedures; and handle money skillfully on the job.
The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards; identify the precautions you need to take; and prevent accidents and injuries on the job.
The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards; identify the precautions you need to take; and prevent accidents and injuries on the job.
The main objective of this session is to help you become a truly great restaurant server. By the time the session is over, you will be able to understand what diners expect from you; welcome diners and take orders properly; serve meals correctly; monitor tables effectively; handle problems and complaints satisfactorily; and conclude meals successfully.
The main objective of this session is to review kitchen safety rules and procedures designed to keep you safe on the job. By the time this session is over, you will be able to identify kitchen hazards; follow safe work practices to prevent accidents; prevent food-borne illness; act effectively in an emergency; and apply appropriate first aid for kitchen injuries.
The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards; identify the precautions you need to take; and prevent accidents and injuries on the job.
Laundry operations present staff with a variety of potential hazards. The main objective of this session is to make sure you understand them and the precaution you need to take to keep safe and healthy. By the time this session is over, you will be able to identify laundry hazards; prevent exposure to infectious materials; avoid musculoskeletal disorders, or MSDs; prevent heat stress; take precautions against slips, trips, and falls; and avoid harmful exposures to other safety and health hazards
The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards; identify the precautions you need to take; and prevent accidents and injuries on the job.
The main objective of this session is to emphasize the importance of personal hygiene and good grooming on the job. By the time this session is over, you will be able to understand the importance of personal hygiene and good grooming on the job; identify necessary personal hygiene habits; identify good grooming habits; and present a positive, professional image it work.
The main objective of this session is to help you prevent food contamination. By the time the session is over, you will be able to identify food-borne hazards; follow hygiene rules; handle food service items safely to prevent contamination; receive, store, and cook food properly; cool,thaw, reheat, and dispose of food safely; and wash dishes and equipment correctly.
The main objective of this session is to help you prevent food contamination. By the time the session is over, you will be able to identify foodborne hazards; follow hygiene rules; handle food service items safely to prevent contamination; receive, store, and cook food properly; cool, thaw, reheat, and dispose of food safely; and wash dishes and equipment correctly.
This training course is about sexual harassment in the workplace. It's an important subject because sexual harassment is a form of illegal discrimination under federal and state civil rights laws. Our workplace also prohibits sexual harassment, both because it is illegal and also because it creates an unproductive, unpleasant, and sometimes even hostile working environment. And that's not what we want for our workplace or our employees.
The main objective of this session is to help you understand workplace security issues so that you can contribute to making the workplace more secure. By the time the session is over, you will be able to identify security risks; understand security policy and procedures; contribute to workplace security; help protect guests and patrons; take effective action to ensure personal security; and act swiftly to report any security breaches, threats, or problems.
The main objective of this session is to help you serve alcohol responsibly under any circumstances. By the time the session is over, you will be able to understand why serving alcohol responsibly is so important; identify the effects of alcohol consumption; recognize intoxication when you see it; identify factors that affect intoxication; prevent intoxication and underage drinking; refuse service successfully; and document and report incidents involving intoxication and refusal of service.
This online sexual harassment training course will teach Spanish speaking employees about sexual harassment in the hope that awareness will help lead to the prevention of such harassment. By the end of this session, employees will have learned to be able to recognize sexual harassment, differentiate between the two main kinds of harassment, understand and follow company policy, and report incidents and cooperate in investigations.
This online violence in the workplace training course will help managers and supervisors identify the causes of workplace violence, spot the signs of potential violence, follow required security procedures, respond effectively to violent acts, and recognize and respond to terrorist threats. While fortunately, workplace violence is a relatively rare occurrence, supervisors and managers must always be fully prepared.

The HR for Campus Employees Library includes courses designed to help you detect child abuse, prevent campus violence, and supervise student workers. From campus data security to bullying and hazing, we have you covered.

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The main objective of this session is to make sure you understand the importance of a code of conduct for higher education and the benefits of abiding by your school’s code.
The main objective of this session is to give you basic concepts and vocabulary to learn about data security in the university setting and to make sure you know how to incorporate secure practices into your daily routine.
The main objective of this session is to help you understand the importance of recognizing child abuse.
The main objective of this session is to help you understand the importance of diversity on-campus and how you can support it for the benefit of the community.
The main objective of this session is to make sure you know the provisions of FERPA and what is required of you to comply.
This session will guide you through a variety of topics which will help you understand and prevent bullying and hazing on campus.
The main objective of this session is to make more aware of discrimination on campus and how to prevent it.
The main objective of this session is to inform you about sexual harassment so you can help recognize and prevent it.
The main objective of this session is to make you more aware of violence on campus and how to prevent it.
The main objective of this session is to teach you about student workers and how to supervise them properly.
This session will guide you through a variety of topics that will help you understand the ADA and its effect on campus.
The main objective of this session is to make sure you know what the Clery Act covers and what is required to comply with the law.
The main objective of this session is to make sure you know the broad scope of Title IX and what is required to comply with the law.

The HR for Healthcare library covers important laws and regulations that HR and HC administrators need to know in order to best manage staff. From healthcare compensation and benefits to handling claims, each course in this library is interactive, engaging, and quick -- all sessions are less than 30 minutes. Most sessions include helpful attachments and handouts to increase learning retention, as well as quizzes to keep track of how trainees are doing.

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In this overview of Compensation and Benefits in the Healthcare Industry, you will learn about different compensation plans and benefits as they relate to health insurance, retirement, and leave programs.
In an industry where decisions can mean the difference between life and death, the excessive turnover rate that often plagues the healthcare industry is a serious problem.
Good training practice is critical in health care, because employee performance has a direct impact on the well-being of your patients. During this session, we’ll discuss how to assess training needs and how to develop effective training sessions.
This training session will help you understand why the most effective way to handle claims is to prevent them.
This training session focuses on hiring legally in the healthcare industry. During this session, we’ll discuss how to evaluate job applicants based on job-related criteria and how to conduct all phases of the hiring process to avoid discrimination.
This training session is an overview of HR Laws in Health Care. During this session, we’ll discuss the human resources, or HR, laws and regulations that you must be familiar with in order to effectively do you job as a healthcare facility administrator.
In this training session, we’ll cover the National Labor Relations Act, or NLRA, and unions and how they may influence your healthcare facility and your employees.
In the healthcare field, where decisions have a direct impact on the lives of your patients, conducting performance evaluations is one of the most valuable tools you can use to not only track your staff’s competence but also to help them grow and develop as great employees.
During this session, we’ll discuss the pressures of working in the healthcare field, the mental health issues that can arise from those pressures, and the benefits of personnel counseling when it comes to dealing with them.
In an industry as important as health care, where workers are responsible for caring for others, good recruiting practice is critical.
As an administrator, safety is a huge concern and a tremendous responsibility. Learn how to identify, prevent, and react to safety risks.
In this training session on tracking credentialing and training of healthcare employees, we’ll discuss your staff’s training and continuing education responsibilities as they relate to keeping their certifications and licenses current.

The HR Video Training for Supervisors library includes courses to train new employees, existing employees and experienced managers and helps ensure compliance with all Department of Labor (DOL) rules and regulations. From hiring,to discrimination, to privacy we have you covered.

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Supervisors face times when difficult conversations may be necessary. Though the subject matter may vary, the feelings of dread are the same for both the supervisor and the employee receiving the news. This course will arm supervisors with tips and tools to help make difficult conversations more bearable and effective.
This advice-rich course will help supervisors prepare for and address conflict in the workplace.
Before imposing discipline to an employee - stop, settle down, talk to Human Resources, and have a plan of action. Employee discipline is an area laden with legal danger and requires the utmost care.

Discrimination in the workplace has been illegal since 1964, yet employers are still spending millions of dollars every year defending discrimination lawsuits and paying judgments when they lose.

Documentation can make or break an employer during a legal dispute with an employee. The importance of sound documentation can't be overemphasized. In the unfortunate event of an employee lawsuit, it will be your notes that take center stage in the courtroom.

You need to understand the policies and laws that you must adhere to when letting someone go. A fired employee may be angry - angry enough to claim the firing was for an unlawful reason such as discrimination or retaliation. Expect your actions and documentation to be examined under a microscope.

It's hard to think of any supervisory function more important than hiring. Just one ill-advised question or comment during an interview can bring untold harm to your company. Supervisors must be well-versed on topics such as protected classes, illegal discrimination, privacy, and a variety of laws.

Harassment at work is a leading cause of employment lawsuits, and supervisors are in the best position to prevent, recognize, and deal with harassing conduct. Harassment based on race, religion, color, national origin, gender, disability, and age is covered under major federal laws.

Performance evaluations often become evidence in court cases, and evaluations that don't measure up are especially damaging to an employer's case. That's why you need to understand the importance of evaluating your employees, and you need to know the best ways to provide feedback.

Supervisors need to know how to stay on solid legal ground when dealing with private information on their employees. Privacy is an area that does not have one clear-cut set of standards from one major federal law. But various federal, state, and local laws do govern how employers treat employee information.

Every year, millions of dollars are spent defending sexual harassment lawsuits and paying damages and settlements. You should understand the kinds of conduct that can be considered harassment, the defenses available to the employer, how to prevent and punish harassing conduct, and how to document investigations and discipline.

The federal Occupational Safety and Health Act's (OSH Act) general duty clause requires an employer to create a place of employment "free from recognized hazards" including workplace violence. Employers are required to take steps to minimize known risks of violence, and a failure to address hazards could result in the finding of a violation of the OSH Act.

The Fair Labor Standards Act makes specific demands on how employees are classified and paid. Fail to pay a non-exempt employee overtime and you'll face serious consequences. Classifying an employee as exempt when their duties say non-exempt also is likely to bring on a lawsuit. That's why supervisors need a clear understanding of what the law requires.

The HR-Employment Library includes courses to train new employees, existing employees and experienced managers and helps ensure compliance with all Department of Labor (DOL) rules and regulations. From orientation, to FMLA, to team building we have you covered.

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As much as you try to prevent them, accidents at work happen. No matter what kind of accident you may be faced with at work, one of the most important things you can do after it happens is to investigate it and learn from the experience so it doesn’t happen again.
When it comes to workplace shootings there are measures you can take to not only limit the damage but also to save precious lives both before and during these traumatic incidents.
This online employment course will help supervisors identify the purpose of the ADA, define "disability" correctly, make reasonable accommodations, handle job interviews and post-offer discussions properly, deal appropriately with leaves of absence and reinstatement, and avoid discrimination based on disability.
As a supervisor, you need to understand the basic requirements and benefits of the ACA, as well as the impact it has, so that you can work with Human Resources to make sure employees understand the provisions of the law that affect them.
Excessive absenteeism and lateness are serious problems that disrupt operations and negatively affect productivity, quality, and customer service. The objective of this online employment training course is to help managers and supervisors manage attendance effectively. At the end of the training session supervisors will be able to recognize the serious problems created by absenteeism and lateness, identify causes of attendance problems and understand the requirements of our attendance policy.
The main purpose of this session is to familiarize you with basic first-aid procedures. By the time this session is over, you will be able to recognize the benefits of obtaining first-aid and CPR certification; identify proper procedures for a variety of medical emergencies; assist in administering first aid when a co-worker is injured; and do no further harm.
This online bloodborne pathogen safety training course will teach employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect themselves from exposure through prevention and by following certain procedures if exposed and how to respond.
This online bloodborne pathogen safety training course in Spanish will teach Spanish-speaking employees to identify bloodborne pathogens, or BBPs, that might be present in the workplace and understand how certain diseases are transmitted through blood. This course will teach Spanish-speaking employees to determine risk of exposure to bloodborne pathogens in the workplace and how to protect themselves from exposure through prevention and by following certain procedures.
The main objective of this session is to create awareness of ethical issues in business and ensure that you always know the ethical course of action to take on the job.
The main objective of this session is to create awareness of ethical issues in business and ensure that you always know the ethical course of action to take on the job. By the time this session is over, you should be able to recognize the importance of business ethics; understand the requirement of the law and our ethics policy; identify ethical problems on the job; and make ethical decisions.
Coaches play a very important role in the success of a sports team. They develop and motivate players. They work hard to bring out the best in each player and to unify their players into a winning team. Coaching in the workplace has basically the same purpose and involves similar techniques.

This course on coaching for superior employee performance addresses effective techniques you can use every day to coach your employees.

The objective of this online training course is to teach employees how to deal with workplace disasters and other emergencies. At the end of this training course, employees will be able to identify different types of workplace disasters, understand the requirements of the emergency response plan, carry out emergency response assignments effectively, and evacuate quickly and safely in an emergency.
This online disaster planning training course will help teach supervisors and safety managers to recognize the types of workplace disasters they may face, understand the requirements of the emergency response plan, satisfy employee training requirements, and carry out emergency response duties effectively while at work.
This training presentation will explain how you can support diversity in our organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy.
Effective workplace communication is the foundation of positive and cooperative working relationships. The objective of this online employee communication training course is to teach employees the basics of effective workplace communication. At the end of the course, trainees will be able to understand the benefits of effective workplace communication, recognize obstacles to effective communication, enhance communication skills, and communicate more effectively on the job.
All managers and supervisors must deal with meetings, either as a leader of a meeting or as a participant. The main objective of this session is to help managers and supervisors use meetings effectively to accomplish important goals. By the time this session is over, trainees should be able to:
  • Plan meetings to achieve the best results;
  • Conduct meetings efficiently; and
  • Participate more effectively in other people’s meetings.
This online safety training course will teach employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.
This online safety training course will teach Spanish-speaking employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.
The main objective of this session is to provide basic guidelines for compliance with important federal employment laws. By the time this session is over, you should be able to recognize that your job is directly affected by a variety of important employment laws, identify the requirements of these laws, use your knowledge to assist in compliance, and interact fairly and correctly with employees.
The main objective of this session is to introduce you to your new responsibilities as a HR specialist and to help you learn more about your job and the organizations. By the time this session is over, you will be able to understand HR priorities; learn more about the organization; identify the requirements of employments laws and workplace policy; make ethical decisions; and perform job responsibilities successfully.
This online safety training course is designed for plant managers, supervisors, and for other employees designated as emergency evacuation coordinators who need to understand the process for preparing a facility for the safe evacuation of employees. By the end of the training session, participants will be able to set up and maintain exit routes, implement the requirements of the facility Emergency Action Plan, recognize alarm signals, and, implement evacuation procedures.
This training presentation will familiarize you with the numerous requirements of FLSA. By the end of the training session, you will be able to comply with the basic requirements of FLSA, including minimum wage, overtime, and equal pay; determine whether an employee is exempt or nonexempt; apply FLSA requirements to part-time workers and independent contractors; and identify and observe child labor restrictions.
The objective of this training session is to familiarize you with the provisions of FMLA. At the end of the training session, you will be able to identify the purpose and benefits of FMLA; recognize when and to whom it applies; understand key provisions of the law; assist employees in handling leaves appropriately; and protect yourself and your organization from liability.
The main objective of this session is to help you better understand generational diversity so that you can supervise all of your employees more effectively. By the time this session is over, you will be able to define generational diversity; identify the different generations in the workforce; understand differences among the generations that can affect the workplace; and appreciate the impact of generational diversity in communication, feedback, teamwork, motivation, training, and development.
The main objective of this online employment training course is to teach managers and supervisors the legal grounds for termination. By the time this session is over, supervisors will be able to identify the employment laws that affect termination, recognize legitimate reasons for terminating employees, and prevent wrongful discharge and discrimination lawsuits.
This session will guide you through a variety of topics, which will help you understand HIPAA and its privacy policy. By the time the session is over, you should be able to understand how HIPAA helps you to acquire benefits when you lose eligibility, how HIPAA protects your rights to benefits when certain conditions or health issues may otherwise make it difficult, the purpose of HIPAA’s Privacy Rule, and what, when, and how your personal health information is protected.
This session will guide you through a variety of topics which will help you understand HIPAA’s Privacy Policy. By the time the session is over, you should be able to understand the purpose of HIPAA’s Privacy Rule, the basic requirements of the rule, covered entities and business associates, and what, when, and how personal health information is protected.
It's hard to think of any supervisory function more important than hiring. Just one ill-advised question or comment during an interview can bring untold harm to your company. Supervisors must be well-versed on topics such as protected classes, illegal discrimination, privacy, and a variety of laws.
The main objective of this course is to help you plan and conduct effective employee orientations. By the time the course is over, you should be able to recognize the benefits and goals of new employee orientation; assume a leadership role in the process; determine the issues to be covered; and plan and execute successful orientations.
Gain a solid understanding of the 401(k) plan's features, benefits, and rules so that you can explain these issues to your employees and answer their questions about the plan. By the time the session is over, you will be able to identify benefits of participating in a 401(k); understand investment options; explain the plan's rules; answer questions; and help employees make informed choices.
Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager's patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employment training course is to teach supervisors and managers how to manage challenging employees more effectively.
The main objective of this session is to talk about the requirements of the law concerning military leave and return to work, and to clarify the rights and responsibilities of both employees and the organization under the law.
This online time management training course teaches employees how to gain control over their time so that they can work more efficiently and productively.
Bullying isn't just a school yard problem. It extends into the workplace and the effects can be devastating to an employer's efforts to maintain a safe and productive environment.
When a hiring manager makes good hiring decisions, everyone in the organization benefits. Likewise, when a poor hiring decision is made, everyone suffers. This online interview training course will teach supervisors and hiring managers how to conduct more effective interviews. At the end of this course, supervisors will be able to recognize legal and policy issues related to interviewing, identify styles and types of interviews, and plan an effective interview strategy.
Job descriptions also help organizations comply with equal employment opportunity laws by ensuring that hiring decisions are made on the basis of essential job qualifications. This online job description training course will teach effective writing of job descriptions.
This training presentation will help provide you with the basic tools you need to conduct effective performance appraisals. At the end of the training session, you will be able to identify the importance and benefits of performance appraisals, assess and prepare necessary documentation, set motivational performance goals, plan for effective appraisal interviews, conduct fair and beneficial appraisals, and avoid discrimination charges.
Are your supervisors aware of the key provisions of the National Labor Relations Act and the influence of unions within the workplace? If not, they could be setting you up for an expensive misstep. This course will train them on how to identify the basic features and prohibitions of NLRA, distinguish the rights of employers and employees under the Act, recognize the influence of unions in the workplace, and understand how NLRA and union contracts may affect relations with employees.
Despite reports that the number of work-related musculoskeletal disorders (MSDs) has declined in recent years because of widespread awareness and implementation of effective preventive measures, ergonomics remains a significant workplace safety and health issue. The main objective of this online course is to cover the topic of office ergonomics from hazards to precautions so that employees can avoid developing work-related MSDs.
The main objective of this session is to discuss office hazards and the safety precautions you need to take to prevent accidents and injuries. By the time this session is over, you should be able to recognize office hazards, know what to do in emergencies, take proper precautions to avoid accidents, reduce ergonomic risk factors, use proper lifting techniques, and manage stress effectively.
The main objective of this session is to discuss office hazards and the safety precautions you need to take to prevent accidents and injuries.
The main objective of this session is to review office hazards and the safety precautions you need to take to help your workers prevent accidents and injuries. By the time this session is over, you should be able to recognize office hazards, know what to do in emergencies, take proper precautions to avoid accidents, reduce ergonomic risk factors, use proper lifting techniques, and Manage stress effectively.
The main objective of this session is to make you aware of the risks of flue pandemics, the potential problems we could all face should we be hit with a pandemic, and the precautions you would need to take to keep yourself and your family safe. By the time the session is over, you should be able to understand what a pandemic is, recognize the risks, and identify flu symptoms.
This online performance appraisal training course will help provide managers and supervisors with the basic tools you need to conduct effective performance appraisals. At the end of the training session, you will be able to identify the importance and benefits of performance appraisals, assess and prepare necessary documentation, set motivational performance goals, plan for effective appraisal interviews, conduct fair and beneficial appraisals, and avoid discrimination charges.
This training course is about sexual harassment in the workplace. It's an important subject because sexual harassment is a form of illegal discrimination under federal and state civil rights laws. Our workplace also prohibits sexual harassment, both because it is illegal and also because it creates an unproductive, unpleasant, and sometimes even hostile working environment. And that's not what we want for our workplace or our employees.
This course is about sexual harassment in the workplace. It's an important subject because sexual harassment is illegal. Our workplace also has a formal policy that prohibits sexual harassment in the workplace- a policy you are responsible for enforcing. But beyond laws and policies, sexual harassment is very damaging to the workplace and work environment. This course will cover what sexual harassment is, why it's so damaging to employees and the organization, and what you can do about it.
This presentation will help you to identify the causes of workplace violence, spot the signs of potential violence, follow required security procedures, respond effectively to violent acts, and recognize and respond to terrorist threats.
This training presentation will explain the steps of progressive discipline and help you use this disciplinary system consistently and fairly to manage employee behavior and performance. At the end of the session, you will be able to apply progressive discipline steps fairly and consistently, identify laws and policy requirements affecting discipline, conduct effective disciplinary meetings, and document disciplinary action.
We'll solve this puzzle of federal requirements by focusing on a few specific goals. We'll begin this session with an introduction highlighting the importance of records and notices and commenting on retention, storage, and destruction of records. Next, we will review the record-keeping requirements of key employment laws so that you will be familiar with the basic rules. Then, we will discuss notice requirements so that you will be aware of what notices need to be posted and how to post them.
This online recordkeeping training course is recommended for employees and supervisors required to maintain OSHA illness and injury recordkeeping forms and those who need to know about the recordkeeping requirements.
The objective of this online employment training course is to understand the reasons for turnover and discuss strategies to reduce turnover and increase retention. At the end of the training session, you will be able to identify the costs of excessive turnover, calculate and analyze your department's turnover rate, determine causes of turnover among your employees, understand what your employees want from their jobs, and develop an effective turnover reduction strategy.
In this session, you'll learn key terms, such as "conservation" and "sustainability"; energy conservation and why it is important; facts about energy use, including non-electrical energy; costs of using and wasting energy; and tips, strategies, and opportunities for saving energy.
This online sexual harassment training course will teach Spanish speaking employees about sexual harassment in the hope that awareness will help lead to the prevention of such harassment. By the end of this session, employees will have learned to be able to recognize sexual harassment, differentiate between the two main kinds of harassment, understand and follow company policy, and report incidents and cooperate in investigations.
Nontraditional shifts present unique safety concerns. By the time this session is over, you'll be able to recognize the health, social, and safety effects of working outside an 8-hour day shift; identify strategies for minimizing the negative impact of shiftwork; and stay healthy and safe when working shifts.
By the end of this safety training course, you will be able to identify slip, trip, and fall hazards at work. You will understand safety specifications and features of walking surfaces and openings and how to use stairs and ladders safely to prevent slip and fall accidents. This course teaches employees how to avoid and eliminate slip and trip hazards while at work.
Al final de este curso de formación en seguridad, usted será capaz de identificar resbalones, tropezones y caídas en el trabajo. Usted va a entender las especificaciones de seguridad y características de superficie para caminar y aberturas, y cómo utilizar las escaleras y escaleras de manera segura para evitar resbalones y accidentes por caídas. Este curso enseña a los empleados cómo evitar y eliminar los riesgos de resbalones y tropiezos en el trabajo.
Social media applications, and their prevalence on camera-equipped smartphones, have opened up a new avenue for workplace sexual harassment. Are you supervisors trained to spot and stop it before it drags your organization into a bad situation and you can hit the dislike button?
The main objective of this session is to help you avoid unions if you choose to do so. By the time the session is over, you will be able to understand employee union-organizing rights; identify reasons employees join unions; identify reasons employees reject unions; recognize signs of a union-organizing campaign; and take legal and effective action to avoid unionization in your workplace.
This online stress management training course helps employees better manage stress. Too much stress is one of the most common causes of health problems. It can also cause mental distress that leads to serious illness and to distractions that can jeopardize safety on and off the job. This course helps trainees identify the causes of stress, recognize the different types of stress, understand how stress affects them, and manage stress effectively both on and off the job.
During this session we’ll learn about what causes stress, how much is too much, and lots of things you can do to make it more manageable for you.
Se estima que 1 de cada 10 empleados estadounidenses tiene problemas de adicción. El impacto personal que esto genera puede ser devastador, puesto que repercute de manera destructiva en todos los órdenes de la vida de una persona. Es posible que el adicto termine perdiendo todo: familia, hogar, amigos, ahorros, trabajo y la salud física y mental.
The objective of this online substance abuse in the workplace training course is to provide managers and supervisors with important facts about substance abuse in the workplace and show how to help employees deal with this damaging problem.
The main objective of this online substance abuse in the workplace training course is to teach employees the impact of substance abuse in the workplace and to suggest ways to help deal with this serious problem.
This course on teambuilding reviews how teams can be an extremely effective way to make the best use of our employees’ diverse skills, knowledge, backgrounds, and approaches to work. Properly used, teams can boost productivity, improve quality, and increase motivation and job satisfaction among our employees. You can use teams for everything from handling projects to solving problems to dealing with ongoing tasks.
The objective of this training session is to teach you key information about the termination process so that when you must fire an employee, you can do so effectively and legally.
In this session, you will learn about sustainability; what a "real" paperless office is- fact or fiction; the environmental costs of paper production and